Terms & Conditions

Last updated: September 8, 2026

These terms explain how Hammer Systems works with you, whether you are browsing our website or subscribed to our services. Please read them before you sign up. By using our site or services you agree to them.

1. Who these terms apply to

These terms apply to anyone who visits our website at hammersystems.io, and to anyone who signs up for a Hammer Systems subscription ("Client") or uses our Client Login area. In these terms, "we," "us," and "our" mean Hammer Systems, a business run by Conner James in Indianapolis, Indiana. "You" and "your" mean the person or business using our website or services.

Throughout these terms, "Client" means the business that has purchased a Hammer Systems subscription, and "Customer" means a Client's own customer, meaning the people the Client does business with (for example, a homeowner who hired a Client for a job).

Our services are for businesses, not personal or household use. If you sign up as a Client, you confirm that you are acting on behalf of a business and not as a consumer, and that you have the authority to agree to these terms on that business's behalf. You must be at least 18 years old to use our services.

2. Our services

Hammer Systems offers monthly subscription services for contractors and home service businesses, including:

An automated review request system, which sends text and email requests to a Client's Customers after a job, follows up with reminders, and can offer optional features like smart routing of unhappy feedback to a private form, a meal donation to Feeding America for each review received, review responses written in the Client's voice, and a review link with QR code.
Custom websites, offered as an add-on and quoted separately, including hosting and maintenance. Edits are included and are handled within 5 business days. Edits means reasonable updates to your existing website, such as page changes, photos, and service updates. A full redesign or a new project may be quoted separately.
Google Business Profile management and directory listings, automated posting to platforms like Google Business Profile, Facebook, Instagram, YouTube, and LinkedIn, optimization for AI search tools, and monthly ranking reports.

Not every service above is included in every plan. Current packages, prices, and what each one includes are listed at /pricing/. We may add, change, or remove features over time to improve our services. If a change materially reduces what is included in your package, we will let you know.

3. Trials, billing, and price changes

The Google Review Automation plan comes with a 14 day free trial. We get to work before you pay anything, and if you cancel during the trial you owe nothing.

SEO Titan does not include a free trial, because most of the work happens before a result is visible. Both plans come with the 30 day satisfaction guarantee described in section 4.

SEO Titan has a one-time onboarding fee of $300, charged when you start. It covers the initial build: rebuilding your Google Business Profile, setting your keywords, cleaning up your directory listings, and running your first ranking report. The onboarding fee is separate from your monthly subscription and is not refundable once that work has begun. The Google Review Automation plan has no onboarding fee.

There is no long-term contract on any plan. Monthly subscriptions run month to month.

Annual plans are billed once, up front, for twelve months. Annual payments are not refundable, and the 30 day guarantee in section 4 does not apply to them. If you want the guarantee, start on a monthly plan.

We bill monthly in advance through Stripe, using the card you have on file. Your subscription automatically renews each month unless you cancel. You authorize us to charge your card on file for each billing period, plus any applicable taxes.

If we change our prices, we will give you at least 30 days' notice before the new price applies to your subscription. If a payment fails, we may pause your services until the payment issue is resolved. You are responsible for any taxes associated with your subscription, other than taxes on our own income.

4. Cancellation and our guarantee

You can cancel at any time by telling us in writing, by text or email. Cancellation takes effect at the end of your current billing period. We do not prorate refunds for partial months.

Both monthly plans come with a 30 day satisfaction guarantee. If you are not satisfied for any reason, email us within 30 days and we will refund your first monthly payment and cancel your subscription. You do not have to tell us why. The guarantee covers monthly subscription payments; it does not cover the Titan onboarding fee once that work has begun.

The 30 days are counted from the day we onboard you, meaning the day we collect what we need and begin work. On the review plan this guarantee runs alongside and beyond your 14 day free trial. The guarantee covers monthly plans only, can be used once per business, and does not apply to annual plans. If you take a refund, your subscription ends and any website we built for you comes down as described in section 8.

Outside of the trial and this guarantee, fees already paid are non-refundable. This includes situations where you change your mind after the first 30 days, or stop using the service without canceling in writing.

5. Your responsibilities

As a Client, you agree to:

Give us accurate information about your business.
Provide timely approvals and content (like photos, logos, and copy) when we need them to do our work.
Keep your Client Login credentials secure and not share them with people who should not have access.
Use our services lawfully and not for any illegal, harassing, or deceptive purpose.

Messaging consent. Before you load any Customer contact information (names, phone numbers, or emails) into our system, you confirm that you have obtained all consents required by law to contact those people, including under the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and applicable state law. You are responsible for the content of messages and campaigns you approve. We may refuse to send, or may stop, any message or campaign that we believe violates the law or carrier rules.

6. Reviews policy

We request reviews only from real Customers who actually did business with the Client. You must not ask us to write, buy, or fake reviews, and we will not do so. Any incentive we offer, such as a meal donation to Feeding America, is never conditioned on the Customer leaving a positive review, in line with Google's policies and the FTC's rule against fake or incentivized reviews. You acknowledge that Google, not us, controls whether and how a review is published.

7. No guaranteed results

We do not promise specific results, including search rankings, review counts, leads, or revenue. Results depend on many factors outside our control. Third-party platforms like Google, Meta, and mobile carriers set and change their own rules, and may suspend or limit accounts for reasons unrelated to us. We are not responsible for actions taken by these third parties.

8. Ownership and intellectual property

You keep ownership of your domain name, your business content, your photos and logos, and your Customer list.

Website designs and code, hosting, phone numbers, automations, templates, and software that we provide as part of your subscription remain the property of Hammer Systems or our providers. We license these to you only while you are an active, paying subscriber. If you cancel, your website stays online through the end of the billing period you have already paid for. After that it goes offline unless we agree in writing to a buyout. Your domain name is yours to keep. We will give you at least 7 days notice before we take anything down, and if we manage your DNS we will hand you every record you need first, including any email records, so that your email and anything else running on your domain keeps working.

You grant us a license to use your business content, name, and logo as needed to perform our services. With your permission, we may also use your business name, logo, and results as a portfolio example or testimonial. You can revoke this portfolio permission at any time by emailing us, and we will stop new uses within a reasonable time.

9. Third-party services and links

Our services connect with third-party platforms, including Google, Meta, Stripe, and LeadConnector (GoHighLevel). Your use of those platforms is subject to their own terms of service, and you agree to comply with them. Our website may also link to other third-party sites, which we do not control and are not responsible for.

10. Confidentiality

Each of us may learn confidential information about the other during our relationship, such as business processes, pricing, or Customer data. Both of us agree to keep the other's confidential information private and use it only as needed to carry out these terms, unless the law requires disclosure.

11. Disclaimer of warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR THAT ANY SPECIFIC RESULT WILL BE ACHIEVED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HAMMER SYSTEMS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS, ARISING FROM OR RELATED TO OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE THREE MONTHS BEFORE THE CLAIM AROSE.

13. Indemnification

You agree to defend, indemnify, and hold Hammer Systems harmless from any claim, loss, or expense (including reasonable attorney fees) arising from: content you provide or approve, Customer data you load into our system, or your breach of these terms, including any unlawful messaging or contact with Customers.

14. Termination and suspension

We may suspend or terminate your access to our services if you breach these terms, fail to pay, or misuse our services in a way that harms us, other Clients, or third parties. If your subscription ends, you may ask us for an export of your data (such as your Customer list and reviews collected) within 30 days. After those 30 days we may delete your data from our systems, unless the law requires us to keep it longer.

15. Text message (SMS) program terms

Our text messaging program is used to send appointment reminders, review requests, and related account updates on behalf of Clients to their Customers, and to communicate with Clients directly.

By providing your mobile number and consenting to receive texts, you agree to receive messages related to our services. Consent is not a condition of any purchase.
Message frequency varies depending on your activity and account.
Message and data rates may apply.
Reply STOP at any time to opt out. You can text STOP to (317) 793-2503, and you will receive a one-time confirmation message that you have been unsubscribed.
Reply HELP for help, or email ceo@hammersystems.io.
Carriers are not liable for delayed or undelivered messages.
For more on how we handle your information, see our Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

16. Governing law and disputes

These terms are governed by the laws of the State of Indiana, without regard to conflict of law rules. Any dispute arising from these terms or our services will be brought exclusively in the state or federal courts located in Marion County, Indiana, and you agree to that venue and personal jurisdiction.

Before filing any claim, you agree to first contact us at ceo@hammersystems.io and give us 30 days to work out the issue informally.

YOU AND HAMMER SYSTEMS EACH WAIVE THE RIGHT TO A JURY TRIAL for any dispute arising from these terms or our services. Any dispute must be brought individually, not as part of a class, collective, or representative action, and we do not agree to any class action.

17. General terms

Entire agreement. These terms, along with any order or plan you agree to, are the entire agreement between us regarding our services.
Severability. If any part of these terms is found unenforceable, the rest will remain in effect.
Assignment. You may not assign these terms without our consent. We may assign these terms in connection with a merger, sale, or transfer of our business.
No waiver. If we do not enforce a right under these terms, that does not mean we waive it.
Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.
Notices. We may send you notices by email to the address on your account.
Changes to these terms. We may update these terms from time to time. Changes are effective when posted on this page. If a change is material, we will email active Clients about it.
Electronic communications. You consent to receive communications from us electronically, including by email and text, and agree that electronic communications satisfy any legal requirement that communication be in writing.

18. Contact us

Hammer Systems, Indianapolis, Indiana.

You can also reach us through our contact page.